Right of Withdrawal

The provisions of this Article shall apply only to customers making online purchases in their capacity as consumer and within the European Union.

The consumer has, in accordance with the Law of April 6, 2010 relating to market practices and consumer protection, the right to communicate to Audio Limburg that he renounces the purchase without penalty and without giving any reason within 14 calendar days from the day following on the delivery of the good or the conclusion of the service agreement. Used, installed, damaged or incomplete devices are not reversed.

Customers who wish to use their right of withdrawal, must within 14 days after delivery, notify Audio Limburg, via an unequivocal statement (eg written letter sent by post, fax or email) that they wish to terminate the agreement. Customers can make use of the attached withdrawal form, but are not obliged to do so.

The customer has to return the goods within 20 days from delivery of the goods at their own cost to Audio Limburg, Sint-Jorislaan 124, BE-3540 Herk-de-Stad.

Goods with a retail price of 100 euros or more must be returned by courier (DHL, FEDEX, …).

The customer may not use the products during the withdrawal period. If the returned product is damaged or reduced in value in one way or another, Audio Limburgr reserves the right to claim damages for any loss caused by the customer.

Only items that are in their original packaging (including foam packaging), along with all accessories, instructions and invoice or sales receipt can be returned. For reasons of hygiene, the return of ear pads and in-ear eartips is excluded. 

Unless otherwise agreed, the customer cannot exercise the right of withdrawal for contracts:

  • for the provision of services if performance has begun with the consent of the customer before the end of the withdrawal period;
  • relating to the supply of goods created to the specifications of the customer or are clearly personalized or products which, due to their nature, can not be returned or spoil or become obsolete; (eg., cartrigdes, pickup stylus,….)
  • for the supply of audio or video recordings or computer software which were unsealed by the customer; and
  • for the supply of newspapers, periodicals and magazines.

Refund

After positive confirmation of the goods’ sound condition you will receive a refund corresponding to the value of the concerned goods including the original shipping cost (from Webshop to customer) as quickly as possible and at latest within 30 days . Your refund will be transferred to you using the same payment method as initially used. Please note that we cannot influence the transaction duration of the third party payment provider (e.g. Visa, Mastercard etc.).